How can we help?

From your Dashboard, tap the + Add Habit button. You can choose from our recommended habit templates or create a completely custom habit by entering your own name.

Once created, set a daily reminder time so Reset can notify you to stay on track.

A streak is maintained by completing your habit every calendar day. Your streak resets if you miss marking a habit as complete on any given day.

To keep your streak alive:

• Enable daily reminders so you don't forget to log completions
• Mark habits complete before midnight each day

If you believe your streak reset due to a technical issue, please contact us with your account email and the date the streak dropped.

You can delete your account directly from within the app:

• Open the app and go to the Profile tab
• Tap Delete Account
• Confirm when prompted

Your account and all associated data (habits, journals, meditation history, profile information) will be permanently deleted immediately. This action is irreversible.

If you are unable to access the app, you can also email us at laurawinnan91@gmail.com with the subject line "Account Deletion Request" and your registered email address.

On the login screen, tap Forgot Password? and enter your registered email address. We will send you a password reset link.

If you do not receive the email within a few minutes, check your spam or junk folder. If the issue persists, contact us at laurawinnan91@gmail.com.

This is usually caused by a poor or no internet connection, as Reset syncs your data to the cloud in real time. Please try the following:

• Check that you have an active internet connection (Wi-Fi or mobile data)
• Close the app fully and reopen it
• Log out and log back in to refresh your session

If the problem continues, please email us with a description of the issue and your device model.

You can manage notifications in two ways:

• Per habit: Open the habit, tap Edit, and remove or change the reminder time
• All notifications: Go to your iPhone's Settings → Notifications → Reset, and toggle notifications off

Some information is cached locally on your device, so you can view previously loaded content without an internet connection. However, marking habits as complete, adding journal entries, and accessing meditations or e-books requires an active internet connection for real-time syncing and content delivery.

Tap your profile avatar or navigate to the Profile section from the main menu. From there you can update your name, profile photo, and other account details. Changes are saved automatically to your account.

Yes. Your data is stored securely on Google Firebase servers and is never sold or shared with advertisers. Reset does not include any analytics or ad tracking SDKs.

For full details on what data we collect and how it is used, please review our Privacy Policy.

Please try these steps in order:

• Force-close the app and reopen it
• Ensure your iPhone is running the latest iOS version (Settings → General → Software Update)
• Delete and reinstall Reset from the App Store (your account data will be restored on login)

If the issue persists, email us at laurawinnan91@gmail.com with your device model, iOS version, and a description of what happens when the crash occurs.